by999 Frequently Asked Questions

by999 requires a clear photograph or scan of your Pakistani CNIC (Computerised National Identity Card), both front and back. The name and date of birth on the CNIC must match your registration details exactly. KYC documents are reviewed within a few hours during business hours. You cannot process withdrawals until KYC is approved, so submitting your CNIC early is recommended.

First, try the password reset option on the by999 Login page — a reset link will be sent to your registered email. If you do not receive the email, check your spam or junk folder. If your account has been locked due to multiple failed attempts, it will unlock automatically after 30 minutes. For persistent login issues, contact by999 support via 24/7 live chat.

No. by999 strictly allows only one account per player. Registering multiple accounts — whether under different email addresses, devices, or payment methods — violates by999's Terms and Conditions. All associated accounts will be suspended and bonus winnings voided if multiple accounts are detected. If you have accidentally created a duplicate, contact support immediately to resolve it.

You can request permanent account closure via Account Settings under the Responsible Gaming section, or by contacting by999 support via live chat. Before closure, any remaining balance will be processed as a withdrawal to your verified payment method. Note that permanent closure is different from self-exclusion — a closed account cannot be reopened, while self-exclusion has defined time periods.

Yes. by999 accepts deposits via Easypaisa with a minimum of Rs 500. Select Easypaisa from the deposit options in your account, enter the amount, and confirm through your Easypaisa app. Easypaisa deposits are processed instantly. If a deposit does not reflect in your by999 balance within 10 minutes, contact support with the Easypaisa transaction reference number.

The minimum deposit via bank transfer — including HBL, UBL, Meezan Bank, and Bank Alfalah — is Rs 1,000. Bank transfers may take longer to reflect than mobile wallet deposits depending on your bank's processing times. Always use the exact account details provided in your by999 deposit screen and include your by999 account number in the transfer reference to avoid delays.

For accounts that have completed KYC verification, by999 processes withdrawal requests within 24 hours. JazzCash and Easypaisa withdrawals typically arrive within a few hours of processing. HBL, UBL, Meezan Bank, and Bank Alfalah transfers may take an additional 1-2 business days depending on the receiving bank. Withdrawals are not processed on national public holidays.

by999 does not charge any withdrawal fees from its end. However, your payment provider — JazzCash, Easypaisa, or your bank — may apply their own transaction charges, which are outside by999's control. The amount you request in your by999 withdrawal is the gross amount dispatched; any network fees are deducted by your payment provider before the funds reach your wallet or account.

The most common reason for a delayed withdrawal on by999 is incomplete KYC verification. Ensure your CNIC documents have been approved. Other reasons include a pending security review for first-time large withdrawals, a mismatch between the withdrawal method and the deposit method used, or a national holiday affecting bank processing. Contact by999 support via live chat with your transaction ID if the delay exceeds 24 hours.

Yes. by999 offers cricket betting markets covering PSL (Pakistan Super League), international Test matches, ODIs, and T20Is featuring Pakistan, as well as major global cricket tournaments. You can bet on match winners, top batsmen, total runs, and other in-play and pre-match markets. PSL fixtures are listed in the cricket betting section, with odds updated in real time as match conditions change.

RTP (Return to Player) varies by game. by999 displays the RTP percentage in each game's information panel before you start playing. Most slots on by999 carry RTPs between 94% and 97%. A higher RTP means a lower house edge over the long run, though individual session outcomes can vary significantly due to the random nature of slot mechanics. RTP is a long-term statistical average, not a per-session guarantee.

Yes. by999 is fully optimised for mobile browsers on both Android and iOS. No app download is required — simply visit by999.co from your mobile browser and the site adapts to your screen size. All games, including live casino and cricket betting, run smoothly on modern mobile devices. The by999 Login page and account settings are also fully functional on mobile, making it easy to manage deposits, withdrawals, and responsible gaming tools on the go.

Wagering requirements specify how many times a bonus amount must be bet before it converts to withdrawable real money. For example, a 30x wagering requirement on a Rs 1,000 bonus means you must place Rs 30,000 in qualifying wagers before the bonus can be withdrawn. Different games contribute differently to wagering: slots typically contribute 100%, while live table games may contribute less. Your by999 account dashboard shows your current wagering progress in real time.

Whether bonus funds can be used on sports betting, including cricket, depends on the specific promotion. Some by999 bonuses are restricted to casino games, while others cover sports betting markets. The eligible games and betting markets for each bonus are listed in the individual promotion terms. If in doubt, check the bonus details in your by999 account or ask the support team before placing a bet with bonus funds.

by999 rewards regular players through an ongoing loyalty programme. As you play real-money games and sports betting on by999, you accumulate loyalty points that can be converted to bonus credit or other rewards. Higher activity levels unlock VIP tiers with additional benefits such as faster withdrawal processing, dedicated account management, and exclusive bonus offers. Full loyalty programme details are available in the promotions section of your by999 account.

Deposit limits can be set directly in Account Settings under the Responsible Gaming section. You can set daily, weekly, or monthly deposit caps in PKR. Once a limit is active, by999 will not allow deposits that exceed your chosen cap for that period. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period — this intentional delay protects players from impulsive decisions.

Self-exclusion is available in Account Settings under the Responsible Gaming section. You can choose a self-exclusion period ranging from 1 month to 5 years, or opt for permanent exclusion. Once activated, by999 Login is immediately disabled and no deposits or wagers can be placed for the full exclusion period. Permanent self-exclusion cannot be reversed. If you need help activating self-exclusion, by999 support is available 24/7 via live chat.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, by999 encourages you to act immediately. Use the self-exclusion or cooling-off tools in your by999 account settings to take a break. Speak to a trusted family member or friend. The by999 Responsible Gaming page provides detailed guidance on recognising problem gambling and steps to address it. by999 support is available 24/7 to help activate account restrictions — no explanation required.

by999 offers 24/7 customer support via live chat on the website. Live chat is the fastest way to get help with account issues, payment queries, game problems, or responsible gaming requests. For non-urgent matters, you can also reach the by999 support team via email at [email protected]. Response times via live chat are typically under a few minutes.